Insights for Greater Experiences

MetricsXM helps organizations to easily collect and analyze feedback on experiences. Using AI and Machine Learning, MetricsXM automatically extracts insights from collected feedback.

Experience management solutions, tailored to your specific needs.

MetricsXM helps organizations to easily collect feedback from customers, employees, patients, and other stakeholders from the channels they prefer. Using AI and Machine Learning, MetricsXM extracts automatically insights buried in feedback and shares them with the team through interactive dashboards.

Customer Experience

A better customer experience goes through the voice of your customers. Our team manages surveys to get feedback from customers at every meaningful touch point.

Employee Experience

Happy and engaged employees create better experiences and more satisfied customers. We can continuously collect employees' opinions to get insights into what works and what doesn’t.

Patient Experience

Deliver experiences that exceed expectations at every stage of the patient journey. We’ll help you understand what matters most to patients with feedback and insights.

What clients Say

"Thanks to MetricsXM, we analyzed all online comments about the outdoor products in a very short period of time."
Pascal Sergent
Director of Market Research

Why MetricsXM?

Six reasons why you should work with us

Multidisciplinary team of experts in XM

A multidisciplinary team of experts in customer experience capable of interpreting, analyzing, and presenting your data with unparalleled precision.

Customized surveys to your business

A fully customized survey that reflects your business.

Powerful interactive dashboards

Powerful measurement tools enabling you to act according to your customers’ feedback.

Fast and innovative data collection

Innovative data collection such as SMS surveys, QR code surveys, or targeted surveys using social networks.

Unstructured data analysis with AI

The ability to quickly analyze your unstructured data with assistance of artificial intelligence.

Unique targeted surveys using social networks

Conduct targeted surveys and recruit unique profiled participants using social networks.

They Trust Us

Get started with your personalized demo

Complete the form to get in touch with one of our experts to see our platform in action. We’ll show you how you can use MetricsXM custom experience management platform to continuously monitor feedback, identify and eliminate poor experiences across your line of business.