We love helping organizations to deliver better experiences
Leader in Experience Management
Are you looking for ways to increase your customers’ and employees’ satisfaction and loyalty?
Our innovative method of collecting and analyzing feedback ensures that you get an accurate and representative view of how your customers feel about your products or services and how your employees feel about the work environment in your organization, on all channels.
MetricsXM offers a full range of services including survey design, deployment, reporting and analysis. Our experienced team is dedicated to saving you time and money, and ensuring you get a return on your investment.
Why Us?
Our mission is to help organizations win the hearts of their customers and employees. We achieve it through our highly skilled experience management experts and best-in-class technologies.
Multidisciplinary team
A multidisciplinary team of experts in customer experience capable of interpreting, analyzing, and presenting your data with unparalleled precision.
Custom surveys
A fully customized survey that reflects your business.
Innovative data collection methods
Innovative data collection such as hyper targeted surveys using social networks.
Analysis based on AI
The ability to quickly analyze your unstructured data with assistance of artificial intelligence.
Powerful dashboards
Powerful measurement tools enabling you to act according to your stakeholders' feedback.
Transparency
We share all research methodologies and we are open to debate the approach used.