Advices and insights for better experiences
Experience Management Blogs
Get the latest opinions from our experience management experts and discover stories of organizations who were able to turn customers into advocates.
The 10 Most on Demand Customer Experience Manager Skills in 2020
Customer experience is one of the strategic priorities of many companies today. It leads to a new talent that represents the voice of the customer in the company: the customer experience manager.
What is Patient Experience? Definition, Measurements, and Example
Patient experience provides an opportunity to assess the quality of services, monitor health care performance, and document benchmarks for healthcare organizations.
10 Requirements for a Good Employee Engagement Survey
Today, a survey is one of the tools used by human resources departments who want to succeed in their engagement process. The survey needs to consider several dimensions to be successful.