Gain actionable insights into what your patients are thinking
Want to know how satisfied your patients are?
Our Patient Experience Survey is comprehensive and covers multiple aspects of a patient journey. Find out if patients feel they received the time and attention they expect from you—as well as how convenient your practice is and whether they’d recommend you to others.
Why you should listen to your patients?
When a patient chooses to enter your hospital, the quality of the treatment they are going to receive is the most important thing. To reach a high quality in the treatment, several aspects have to be taken into consideration. Everything from the first contact with the hospital staff, to the behavior of the doctor the patient visited. The Patient Survey is meant to capture information about a patient’s most recent visit to the healthcare center enabling you as a healthcare provider or a hospital, to understand what your patients are happy with and what areas need improvements.
Why a continuous listening strategy is important?
With an annual or biannual survey, it’s almost impossible to understand how personal experiences shape the key outcomes of employee experience like engagement, motivation, or productivity. Also, how can you stay aligned with your organization’s strategic and talent priorities if you’re only finding out about certain HR issues after they’ve already happened? To overcome those challenges, organizations need to take a lifecycle approach to employee experience that looks to capture feedback and insights at every stage of the employee journey.
Continuous listening with MetricsXM
The MetricsXM team makes it easy for you to integrate the Patient Experience Survey Platform into your day-to-day operations.